Emotional Intelligence and Stress in Relation to Nature, Type of Organization and Hierarchy

Abstract

Emotional intelligence and stress have emerged as significant determinants of professional effectiveness and psychological well-being across a variety of organizational settings. The present research paper describes and discusses the pattern of emotional intelligence and stress perceived by participants working in different (academic institutions and banking) sectors, specifically across public and private organizations and at different hierarchical levels (lower and higher). Two hundred (N=200) participants from public and private sectors working in academic institutions and banks took part in the study. These participants were working in higher and junior categories. Standardized scales (Emotional Intelligence & stress scale) were used for data collection. Data were analyzed using descriptive statistics, three-way ANOVA, and correlational analysis. The findings revealed significant differences in the perception of participants on emotional intelligence and stress working in public and private sector employees. It was reported that public sector participants evinced higher emotional intelligence as compared to participants belonged to private sectors. Similarly, higher stress level was observed in private sector organizations due to increased performance demands and work pressure. Results indicated that junior -level participants experienced greater stress as compared to higher-cadre participants. Furthermore, emotional intelligence was negatively correlated with stress, indicated its protective role in managing workplace challenges. The study highlighted the importance of emotional intelligence in stress management among participants across sectors, with implications for training, organizational policies, and professional development.